Administrator Manual
Notifications

This page defines the notifications to be sent to managers, resellers, admins and users.
The data contained depends on the following types of contexts from which they are called:

Type Description
System Define the notifications to send at system level.
Reseller Define the notifications to send at reseller level.
Manager Define the notifications to send at manager level.

Domain

Define the notifications to send at domain level.

To Users

SMS Registration Notification

Available in the notification ot the system (option only available for the administrator of the system) and domains

Field Description
Text for SMS Notification

Text of the SMS notification to send to the users with login credentials. It is possible to use the following variables: %UserName%; %Password%; %; %CompanyName%; %FirstName%; %LastName%; %Domain%; %SmsNumber%; %SmsNumber2%; %EmailAddress%.

In the text of the SMS can be inserted a URL for the automatic filling of the Username and Password and eventually also a parameter for the auto login in order to allow the user the auto login by clicking a simple URL. The URL should not be opened by Walled Gardens.

Example: To connect click here http://www.mikrotik.com?u=%UserName%&p=%Password%&a=1

Note: to log in automatically, the default app in the template must be the login app. The user must be logged in to the gateway.

Warning! With the CNA active, users may not be able to use the login with the URL as it is opened automatically and if users switche to another app, such as reading the SMS, they are disconnected from the wifi.

Email Registration Notification

Available in the notifications of system and domain.

Type Description
Subject of the Email Notification Subject of the email to send to the users with login credentials.
Variables that you can use, are the same as those defined in the “Text for SMS Notification”.
Email Registration Notification Enter the email to send to the users as registration notification.
Variables that you can use, are the same as those defined in the “Text for SMS Notification”.
In addition, you can use the following variables:

  • %MailValidationLink% that lets you include in the email body a link that the user can click to confirm the email address (double opt-in). So, in the email text, it can be entered for example, the sentence: To obtain an unlimited time for browsing, please click here.
  • %DownloadUserProfilePdf%: allows including in the body of the email. a link that the users can press to download a PDF file with their own registration data.
  • %ExternalWelcomePortalLoginURL%: allows including in the body of the email a link to access the Welcome Portal even if not directly connected to a gateway. In this way, in accordance to GDPR, users can access with their own credentials and access data of their user profile.

To insert a link, clickable by the user, in the email body you have to edit the HTML using the appropriate button “</>” placed in the toolbar of the HTML editor and insert the TAG <a href=”%MailValidationLink%” target=”_blank”>click here</a>.

As for the SMS, you can add an URL in the text of the email for the automatic filling of the Username and Password and the same rules as described for the SMS are valid.

Follow-Up Email

The system automates the sending of an email to users, after the number of days of delay defined from the first connection (no older than ninety days), for example, requesting feedbacks on the stay, requesting the compilation of a survey, requesting a review or send a promotion.

Available in the notifications of domains.

Field

Description

Enable

Enable sending follow-up email to users.

Days of Delay

Define after how many days from the first connection, you want  to send the follow-up email to users.

Subject

Subject of the follow-up email that is sent to users..

Body of the Email for Feedback request

Body of the follow-up email to send to users.

You can use the variables: %UserName% (login username), %FirstName% (user’s login first name), %LastName% (user’s login last name), %Domain% (manager’s domain name) and %CompanyName% (manager’s company name)

Email with the Receipt of Payments

Available in the notification ot the system (option only available for the administrator of the system) and domain

Type Description
Email Subject Subject of the email that is sent to users with the receipt of payments.
In the body of the email, you can use the variables defined below.
Email Body for Payments Enter the email to be sent to users for payments. The PDF with the receipt will also be attached to the email.
The email can be defined in the notification at system, reseller and manager level. It considers the defined content with the following priority: manager; reseller; system.
In the email body, you can use the variables defined below.

Variables for the subject and the body of the email for payments

Variables Description
Fixed tiles in language
%VATNumberDescr% VAT identification number.
%TelephoneDescr% Phone number.
%CustomerTitle% Customer.
%ReceiptIDDescr% Receipt ID.
%VenueNameDescr% Venue name.
%PurchaseDateDescr% Purchase date.
%TaxJurisdictionDescr% Tax jurisdiction.
%PaymentTypeDescr% Payment type.
%ProductTitle% Product.
%QuantityTitle% Quantity.
%CurrencyTitle% Currency.
%VATRateTitle% VAT rate.
%TaxableTitle% Taxable.
%VATTitle% VAT.
%TotalTitle% Total.
Seller’s Details
%CompanyName% Company Name.
%Address% Address.
%Zip% Zip code.
%City% City.
%State% Province or State.
%Country% Country.
%EMailAddress% Email address.
%VATNumber% VAT identification number.
%PhoneNumber% Phone number.
%LogoData% Logo data.
%IDPrefix% ID prefix for the receipt.
%Notes% Notes for the receipt.
Domain and Gateway’s Details
%VenueName% Venue name.
Customer’s Details
%CustomerCompanyName% Customer company name.
%CustomerFirstName% Name.
%CustomerLastName% Last name.
%CustomerAddress% Address.
%CustomerCity% City.
%CustomerState% State or Province.
%CustomerCountry Country.
%CustomerZip% Zip code.
%CustomerEMail% Email address
%CustomerFiscalCode% Fiscal code.
Payment’s Details
%PaymentReceiptID% Receipt ID.
%PaymentPurchaseDate% Purchase payment date.
%PaymentTaxJurisdiction% Tax jurisdiction.
%PaymentType% Type of payment.
%PaymentVenueName% Domain + gateway name
Product’s Details
%ProductDescription% Product Description.
%ProductQuantity% Quantity.
%ProductCurrency% Currency.
%ProductVatRate% VAT rate.
%ProductCostExcludingVAT% Taxable.
%ProductVAT% VAT.
%ProductAmount% Total amount.

Thank You Email for the Filling of the Survey

Available in the notifications of the system.

Type Description

Email subject for filling the Survey

The subject of the email that will be sent to users to fill out a survey.
You can customize it for every single survey.

Thank You Email for filling the Survey Enter the email to send to users at the filling of a survey.

You can customize it for every single survey.

Sending of SMS and/or e-mail notification for registration must be provided to users in the domain options.

Upcoming Expiration

Available in the notifications of the system and domain.

Field Description
Days Advance Notification 1

The number of days prior to the deadline for the submission of the first report. With a value equal to zero, it will not send notification 1.

Available only in the notifications of the domain.

Days Advance Notification 2

The number of days prior to the deadline for the submission of the second report. With a value equal to zero, it will not send notification 2.

Available only in the notifications of the domain.

Email Subject

Mail subject that is sent to users to remember the next expiration of the purchased product/contract.

If entered at the system level, it is the default email subject for domains with no subject defined.

Email Notification of Upcoming Expiration

Insert the body of the e-mail to notify the users of the upcoming expiration.
You can use variables: %UserName% (User login name), %FirstName% (User first name), %LastName% (User last name), %Domain% (Manager domain name), %RetailerCompanyName% (Reseller company name), %CompanyName% (Manager company name), %ExpirationDate% (Product expiration date), %SellPrice% (Product sales price).

If entered at the system level, it is the default email subject for domains with no subject defined.

To managers

Available in the system of domain notifications.

Type

Description

Subject of notification email

The subject of the email that is sent to the manager with the login credentials.

The variables that you can use are the same as those defined in the “Text for notification SMS” field.

Registration notification email

Enter the email you want to send to the manager as a registration notification.

All notes defined for the registration notification email sent to users are valid.

In addition to informing the operator about the users registration, it can be useful for example in a semi-managed system, to confirm the users  registration and then assign them the product given to the validation of the email address. In this case the user is sent the email with the login credentials without the link for the email validation (Properly defining the messages to send with the correct variables).

Status of Gateways and Access Points

The MikroTik-type gateways, updated with the HSNM version 6 scripts, implement a monitoring system that allows you to graph the performances and send email and SMS messages in case of reachability problems.
The type of monitoring messages sent are of three types:

  • CRITICAL: the device is in “Critical” state and potentially has problems.
  • DOWN: the device is in a “Down” state and therefore it has problems.
  • UP: the device, first in “Critical” or “Down” status, is back to “Up” status and therefore has no more problems.

Available in the notifications of the system, reseller and domain.

The sending of notifications must be enabled in the options of each individual gateway and access point.

The following data allow you to define the type and the recipients of the messages sent.

Field Description
Enable Sending Email Enable sending email alerts for monitoring the status of gateways and access points.
Email Addresses Email addresses to send email alerts for the status of the gateways and access points. Multiple addresses must be separated by comma.

Visible only if “Enable Sending Email” is active.

Enable Sending SMS Enable sending SMS alerts for monitoring the status of gateways and access points.
Phone Number Phone number to send SMS alerts for monitoring the status of gateways and access points. Multiple numbers must be separated by comma.

Visible only if “Enable Sending SMS” is active.

Status of data replication

If you configured the data replication, the system can send email or SMS alerts to the administrators when the status changes.
The type messages are of two types:

  • UP: the data replication has been configured or reactivated successfully.
  • DOWN: the data replication has been disabled or it is no longer active due to issues with the remote host or with the network.

Available in the notifications of the system.

The following data allow you to define the type and the recipients of the messages sent.

Field Description
Enable Sending Email Enable sending email alerts for monitoring the status of data replication.
Email Addresses Email addresses to send email alerts for the status of data replication. Multiple addresses must be separated by comma.

Visible only if “Enable Sending Email” is active.

Enable Sending SMS Enable sending SMS alerts for monitoring the status of data replication.
Phone Number Phone number to send SMS alerts for monitoring the status of data replication. Multiple numbers must be separated by comma.

Visible only if “Enable Sending SMS” is active.