When necessary and upon request, it is possible to perform remote assistance by a technician certified in HSNM systems.
To enable his task, it is necessary that the appliance is connected to the internet through a static IP or to enable the port forwarding to the address 192.168.10.10 or to the one assigned to the device for the port 5900 (VNC) and 22 (SSH).

For any technical support request relating to HSNM, you can email our technical team at support@hsnetworkmanager.com