Administrator Manual
Updates

HSNM is equipped with a system for updating in order to allow the distribution and installation of fixes and improvements. By accessing the page, it is automatically made a comparison between the appliance version and the latest published version in order to determine whether there are any available updates.

If there are any available updates, you will see the message “A new version of the system has been released!” and a button saying “Update”.

By clicking the “Update now” button, upon confirmation, you run the download and automatic update of HSNM during which you will see the message “update in progress”. After the upgrade, which can last a few minutes, you will see the message “your system is updated with the latest version available”. In case there are no available updates, you will see the message “your system is updated with the latest available version.

In the middle of the page there will be reported the change log that contains all the news and/or bugs introduced/fixed in various versions, divide by date and version, in order that the HSNM administrator can evaluate whether to upgrade or not.

For security reasons, before any software update, we suggest to run a data back up using the system utilities at the “System utilities” page.

To install an update, you must have undertaken a “Software Maintenance and Update Contract”. For commercial information, please contact your dealer.

Available only if the user has permissions to read the updates.

Warning! Installation of updates requires permission of Admin for the updates.

To perform the upgrade, the appliance must be connected to the internet in order it can reach the servers for the live update. The update of the appliance is done through the port 80, so we suggest to open it in your firewall and not to let the traffic pass through a proxy server.

Display of the page with updates may also fail in case of problems with the DNSs in resolving the names. In case of problems check the DNSs configured in “ System Settings“. To test the DNSs, open the “ System Information” page, which is accessible from the toolbar (on the upper left), and try some URLs in the “Ping” section.

In the sidebar, the “Updates” inscription may automatically change to “New version available”. This happens when HSNM automatically detects updates.

In some conditions or when critical updates are released, you may be requested to perform one or more system updates (Apache, MySQL and Kernel). We recommend you to install all the suggested updates.

Warning! System updates may require a reboot.