HSNM is equipped with a system for updating to allow the distribution and installation of fixes and improvements. By accessing the page, a comparison is automatically made between the platform version and the latest published version in order to determine whether there are any available updates.
If updates are available, you’ll see a message saying “A new version of the system has been released!” along with an “Update” button.
By clicking the “Update now” button, upon confirmation, you run the download and automatic update of HSNM during which you will see the message “update in progress”. After the upgrade, which can last a few minutes, you will see the message “Your system is updated with the latest version available”. If there are no available updates, you will see the message “Your system is updated with the latest available version.
In the centre of the page, you will find the changelogs, listing all the new or/and bugs introduced or fixed in various versions. It’s divided by date and version, allowing the HSNM administrator to assess whether an upgrade is necessary.
For security reasons, we suggest running a data backup using the system utilities on the “System Utilities” page before any software update.
You must have undertaken a “Software Maintenance and Update Contract” to install an update. For commercial information, please get in touch with your dealer.
Available only if the user has permission to read the updates.
Warning! Installation of updates requires permission of Admin for the updates.
To perform the upgrade, the platform must be connected to the internet in order it can reach the servers for the live update. The update of the appliance is done through the port 443, so we suggest to open it in your firewall and not to let the traffic pass through a proxy server.
Display of the page with updates may also fail in case of problems with the DNSs in resolving the names. In case of problems, check the DNSs configured in “System Settings“. To test the DNSs, open the “System Information” page, which is accessible from the toolbar (on the upper left), and try some URLs in the “Ping” section.
The “Updates” inscription in the sidebar may automatically change to “New Version Available”. This happens when the HSNM automatically detects updates.
In some conditions or when critical updates are released, you may be requested to perform one or more system updates (Web Server, Database Server and Kernel). We recommend you install all the suggested updates.
Warning! System updates may require a reboot.