This session allows you to enter frequently asked questions posed by users and automate their answers. Users can consult these independently from the Welcome Portal without the assistance of an operator or human advisor.
Clicking the property button of the URL brings up the context dropdown menu with varoius options grouped by: edit.
To add a new FAQ, select “FAQ ” and click “Add” in the command bar. To edit an existing FAQ, press the context button and choose “ Edit”. In both cases, you will be presented with a page where you can edit the following fields:
| Field | Description |
| Category |
Specify the category of the question. Possible options are:
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Authentication Mode |
Specify the authentication mode for displaying this question. This setting is useful when entering questions at the system, reseller, or manager level and you wish to configure their display based on domain settings. The available values are determined by the authentication modes available within the domain. |
| Question |
The text of the question. |
| Order |
Enter a numerical index for ordering questions. Lower values indicate higher priority in the list. |
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Expiration |
Specify the expiration of the FAQ. No value means that the FAQ has no expiration. |
| Field | Description |
| HTML of the Answer | Enter the answer to be displayed in the Welcome Portal. Variables you can use: • %CompanyName% (Manager’s company name) • %Address% (Manager’s address) • %Vat% (Manager’s VAT number) • %Web% (Manager’s web address) • %EmailAddress% (Manager’s email address) • %Phone% (Manager’s phone number) • %CustomImage:ImageID% (custom image variable where ImageID needs to be replaced with the image ID)These variables correspond to the relevant fields of the manager. |